Using our website
Our website has been designed to allow you to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the whole website using just a keyboard
- use a screen reader on the whole website
We have also made sure that:
- the website text is as simple as possible to understand
AbilityNet has advice on making your device easier to use if you have a disability.
Other websites that provide helpful information and advice are MyComputerMyWay and Scope guidance on smart phone accessibility features.
Please note Penlee House & Museum is not responsible for the content or accessibility of external sites that we provide links to.
How accessible this website is
There are elements of this website which are not fully accessible:
PDF documents published before 23rd September 2018
Most older PDF documents are not fully accessible to screen reader software. These PDFs have not been made accessible because they are not needed to access services.
Transcripts or captions for live video
For live-streamed videos we do not create live transcriptions but we recommend that you use the auto-captioning option on YouTube.
How to request content in an accessible format
If you need information on this website in a different format or would like a copy of a past Annual Town Report or meeting minutes (published before 23rd September 2018) in an accessible format, please contact us to discuss your individual requirements.
We are currently able to provide information in the following formats:
- Word documents
We’ll consider your request and get back to you in 5 working days.
If you cannot view the map on our Contact Us page, please call or email us for directions.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of our website. If you find any problems not listed on this page or think that we are not meeting the accessibility requirements, please contact us and tell us:
- the web address (URL) or title of the page where you found a problem
- what the problem is
- what computer and software you use
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
You can contact us via letter, email or phone.
Our Address:
Penlee House Gallery & Museum
Morrab Road
Penzance
Cornwall
TR18 4HE
Telephone: +44 (0) 1736 363625
Email: [email protected]
Technical information about this website’s accessibility:
Penlee House & Museum is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulation 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1AA standard, due to the non-compliances and exemptions listed above.