Return and Refund
1.1 If you want to return your order for any reason then we must receive this return within 28 days of receipt in original condition.
1.2 Exceptions items excluded from this clause 5 are items of jewellery or clothing. These items are non-refundable and cannot be exchanged unless faulty or damaged.
1.3 Faulty or damaged – we’ll send out replacement or offer an exchange/refund. Goods are classified as faulty if they are received damaged.
1.4 Once we have received the goods we will issue a refund or replacement(s) whichever you have requested. Refunds will only be issued within 14 days of receipt of the returned/cancelled order. Online orders are refunded using Dojo Payments.
1.5 Any refunds will be credited to the Debit or Credit Card used at the time of placing an Order.
1.6 The amount of refund that you receive may be affected by the exchange rates of currency and it is possible that you may receive less refund. Any discrepancy will be down to the currency conversion rates on your bank’s end, which you should follow up with your bank. We do not accept liability for the shortfall in refund due to the exchange rate currency.
1.7 Return postage charges are non-refundable unless the order was faulty or incorrect.
1.8 We recommend that you ask your Post Office for proof of posting because you are responsible for the order until we have receive this.